SupportHow can
How can
we help?
Answers to common questions about our apps and downloads. If you still need help, write to us and we will usually answer within two days.
Email: hello@neonorbital.com
Hear & Find
How do I play?
Listen to the word, then look around the 3D house and tap that thing. Drag to look around, walk from room to room, and use the Turn and 180° buttons. Tap the speaker to hear the word again.
Is my progress saved?
Yes. Your stars, best scores and settings are saved on your phone. Deleting the app deletes them.
How do purchases work?
The optional one-time unlock is sold and handled by Apple. For refunds or billing questions, go to reportaproblem.apple.com.
Does it need the internet?
No. Everything is inside the app. Only the purchase check goes through Apple.
Koi Cannon
How do I play?
Tap any jar, pot or box and the koi aims and fires at it. You can also pull back on the screen and let go to aim by hand. Hit the base a tower stands on and it comes down. Grey stone never breaks.
What does the firecracker do?
From Level 6 a firecracker rolls around the street. Hit it and it explodes, throwing nearby pieces around for extra points.
Is my progress saved?
Yes. Your stars and best scores are saved on your phone. Deleting the app deletes them.
Is it free? Are there ads?
Koi Cannon is free. There are no ads, no in-app purchases and no account.
Etsy orders
Where are my files?
Etsy delivers digital downloads. Sign in to Etsy and open Purchases and reviews, then choose Download files on your order. Etsy also emails you a link.
Which sizes do the prints come in?
Each listing lists the exact file sizes and ratios included, so check it against your frame before you buy.
The spreadsheet will not open the way I expected.
Our templates work in Excel and Google Sheets. If something looks wrong, message us through Etsy with the product name and what you see, and we will help.
Can I get a refund?
Digital downloads are handled under Etsy’s policies. If a file is faulty, message us through Etsy and we will fix it or make it right.
Your data and deleting it
Our apps do not collect personal data and have no accounts. Everything they save, such as scores and settings, stays on your iPhone. To delete it, delete the app. There is nothing stored on our side to delete. Full details are in our privacy policy.
When you write to us
Tell us which app or product it is about, the device you use, and what happened. For an app, the level number or a screenshot helps a lot.